In this case, you will not have received a decline email from Envelop. However, we're pretty confident you'll be able to easily find and fix the problem yourself.
Here's a list of common technical mistakes that were made in the past by fellow members while submitting textiles designs. It might be a good idea to take a look at them before you start creating your files. Also, keep an eye on the handouts we've included in the toolboxes: this should reduce the risk of making technical mistakes below zero.
01. Print-Ready File
This is the image we're going to use to print your item with. Think of it as your color desktop printer - it's the same principle. But larger. And on cotton.
1. Is your image saved at a resolution of 72 dpi? Don't make it any higher, bacause that might unnecessarely disturb file transmission speed.
2. Make sure your image doesn't suffer of lossy compression, because this will certainly generate poor printing results.
3. Use the correct background colour. We've made the initial background colour of the template pale blue, but you have to change it into the background colour of your item. If your item has a white background, 'paint' it white or get rid of the blue background - otherwise it will be printed blue.
4. Be sure the whole surface of the template is filled - don't 'stop' at the blue borders. Otherwise certain parts are left unprinted.
5. Be sure to keep the outer black borders visible. Otherwise we don't know where to cut your template.
6. However, be sure to disable the blue borders: they should not be visible on the final file, otherwise they might be visible on the final product as well. Which you don't want.
02. Preview File(s)
These are the images that will be visible online - they represent your final item: therefor it's extremely important they are based on your Print-Ready File.
1. Is your resolution saved at 72 dpi? Don't make it any higher, bacause that might unnecessarely disturb file transmission speed. However, make sure your preview image doesn't suffer of lossy compression, because that would look aweful on the visitor's screen.
2. Did you use the envelopmock.jpg as your preview template? It's necessary to use this file, because it features some more contrast and generally a stronger appearance, for better online representation.
3. Keep the canvas size and background unedited.
4. Are you really sure your preview files has the same layout as your Print-Ready File? Was your preview file based on the Print-Ready File? This is also important regarding the dimensions of your print: don't make it smaller or larger on your preview file than it is on your Print-Ready File!
5. Did you apply the 'Linear Burn' modus? This is necessary to provide some more depth to your mockup image - it gives it all a more realistic feel.
6. Make sure to set free both pillow zips and Envelop brand labels - they should always be left white, to generate a better representation of your final product.
7. The edges of your layers should perfectly fit the edges of our mockup files. No 'bleeding' allowed.
03. Additional Image(s)
At least one design detail should be added. Try to make its canvas size 360 X 360 pixels.
04. Submission form has to be complete
Every submission should be accompained by a fully and correctly completed submission form. We're aware of the fact that there are several points on which this can go wrong, although we've tried to keep it as simple as possible.
However, as long as you keep following steps in mind, the risk of making mistakes should strongly be reduced.
In case your submission was not approved because of a Technical Decline Reason, feel free to make a new submission with the corrected files. We will delete the current version from your design list another 48hrs later, in order to give you enough time to check the tech-declined submission. Please don't hesitate to contact us in case you have any questions or comments regarding this design decline.